Help & Advice Arranging a Funeral

Bereavement Support

We are glad to be able to offer help and support at this difficult time. Our funeral directors often have generations of experience working with local families to arrange funerals for loved ones, and the first person to speak to after a death is a funeral director. We are available 24 hours a day, 365 days a week.

You may not realise how many practical tasks there are to do when someone dies. It can be difficult to find information that covers every set of circumstances, therefore, please call the free National Bereavement Service on 0808 164 2239 for any further information or advice.

National Bereavement Service offers support, signposting and legal guidance following a bereavement, as well as offering advice to anyone planning ahead with a free will/estate planning review in the comfort of your own home, telephone or via video call. The service is completely free of charge to callers and requires no commitment to use any of the service they may introduce to you.

There is also live chat which connects you to a trained team member. It’s a useful alternative to speaking on the phone for anyone who may feel uncomfortable making a phone call or wants to chat anonymously. The chat window will pop up in the bottom right-hand corner of the page.

The helpline is available Monday to Friday 9:00am – 6:00pm and Saturday 10:00am – 2:00pm. If we don’t know the answer we will find out and call you back or tell you who to contact for what you need.

There are many other organisations that provide a variety of practical information or emotional support after a bereavement:

Barnardos Child Bereavement Service Helpline

Barnardos Child Bereavement Service Helpline offers professional support and guidance to any adult concerned about a bereaved child or young person. The advice line is operated by experienced, skilled and professionally qualified staff, responding to parents, carers, social workers, teachers and GP’s amongst others.

Call: 0289 066 8333

Cruse Bereavement Care Helpline

Cruse Bereavement Helpline provides somewhere to turn to when someone dies, offering one to one support, advice and information to adults and to children aged 4-18.

Call: 0808 808 1677


Lifeline is the Regional Northern Ireland crisis response helpline service for people who are experiencing crisis. No matter what your age or where you live in Northern Ireland, if you are or someone you know is in distress or despair, Lifeline is here to help.

Call: 0808 808 8000

Parentline NI

Call Parentline NI today for advice, support or guidance. Our Service is available through a range of different channels including telephone, face to face and online.

Call: 0808 8020 400

SANDS Helpline

Sands is the stillbirth and neonatal death charity. We support anyone affected by the death of a baby, working to improve the care bereaved parents receive, and promoting research to reduce the loss of babies’ lives.

Call: 0808 164 3332

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